Lola Omotayo Okoye tells Arik Air to consider shutting down to get it right
By Sewe Ishola
This is not the best of times for one of Nigeria’s airline companies, Arik airline, which has been embattled in recent time with labour union unrest and series of backlash from dissatisfied customers.
The latest backlash is coming from Lola Omotayo-Okoye, the wife of one half of musical duo, PSquare who bared her mind concerning the shabby treatment of customers by the airline and its operations in general.
See what she wrote below:
@flyarikair might be one of the biggest commercial Airlines in Nigeria today but apparently size doesn’t matter when it comes to customer service! I am usually not a complainer but here is where my frustration reached its peak. A flight from PH to Lagos was supposed to leave at 2pm got moved to 4pm, 6pm and finally to 9pm and was later cancelled!
Like how do you do that to people who keep you in business? Oh and the icing on the cake is when they asked passengers to return in the morning for a 9am flight and guess what? That got cancelled as well! Arik has had a terrible track record for delayed flights, apathetic ground staff, rude and unhelpful customer service and continue to treat people with no regard, no remorse and no compensation.
Who you epp? This has got to STOP! Time is money and this is not the way to run an airline or treat people. The level of miscommunication by Arik staff is totally unacceptable. This airline is on a downward slide….Reliability is key! If you have to shut your airline down to get it right then do so or hire me to teach you a thing or two about customer service. For now I will pay more to avoid flying Arik period! Happy Holidays!??????✈✈? #arikairlines #unhappy#travel#nodelays #saynotomediocrity#unsatisfied #displeased #livid